FAQ

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FAQ

Orders & Products

Select your items, add them to your cart, and follow the secure checkout process. A customer account is required for easy tracking.

All products displayed on the site are available to order. Some items may be marked “made to order”: in this case, they are manufactured or ordered especially for you and require additional time.

Yes, thanks to our partner Saccaro, we create personalized furniture: choice of dimensions, colors, materials and finishes.

Yes, we only work with prestigious perfume houses recognized for their expertise.

Payments and Security

Visa, Mastercard, Mobile Money (M-Pesa, Orange Money) and cash on delivery.

Yes, you can enter your promo code at checkout.

Deliveries

We currently only deliver to Kinshasa, with pricing adapted according to zones (A to E).

AREAStandard Delivery
(3-5 business days)
Express Delivery
(24 hours, Monday to Friday)
A5$
Free from $120
10$
Free from $200
B10$
Free from 120$
20$
Free from 200$
C10$
Free from 120$
20$
Free from 200$
D15$
No Free Shipping
X
E15$
No Free Shipping
X

Yes, for orders over $120 (standard delivery) and $200 (express delivery, zones A-C only). For orders under $120, delivery fees apply depending on the zone.

  • Standard delivery : 3 to 5 business days.
  • Express delivery : 24 hours for all orders placed before 1 p.m., Monday to Friday. (Available only for zones A, B, and C)

After-sales service & returns

Yes, you have 14 days after receipt. Returns must be reported via our contact form and the product must be returned in its original condition.

Via the contact page of our website, by email or directly in store.

Miscellaneous

Yes, available online and in store.

By subscribing to our newsletter or following us on Instagram.